This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. It is actually cheaper to stay in the Hideaway than upgrade in the Negril to the diamond club. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Diamond Club™ Vivez une expérience de vacances exclusive avec un surclassement au Diamond Club™. Just back from our week (Oct 27th – Nov 3rd) at the Royalton Negril.We’ve been to Jamaica on 4 previous occasions (Runaway Bay and Ocho Rios) and had always wanted to try Negril. You could pour your own drinks here and brands such as Tanqueray gin and Smirnoff vodka was provided which is really good. Our butler Chris was great who booked us our reservations for the restaurants and a special birthday celebration cake for my husband. The hotelThe hotel in itself is very clean, beautiful area and not too far from the airport (about an hour and a half). Hotel Class: Upscale. We had Kirk and Eugene as our Butlers and they were friendly, however we hardly saw them. My parent’s room also didn’t come with a remote or bathrobes. It is actually cheaper to stay in the Hideaway than upgrade in the Negril to the diamond club. At 5.30 am most sun beds had towels on them!We were allocated Donovan as our butler who did very little for us at all. Review tags are currently only available for English language reviews. Dear Dong124,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting your excellent stay at our resort. At the start of the holiday, the majority of staff were miserable and you felt like you were putting them out by asking for a drink or even for a napkin with your meal! Won’t be returning or going to any other Royalton resorts. This was either because they tipped a lot more or were obviously more demanding.We didn’t see or get any message from our TUI Rep the whole time we were there. Entertainment group kept things going at the pool with water aerobics and games. Apart from the first day we had no flannels or hand towels. Lots of them looked like they didn’t want to be there which is certainly a disappointing service considering the amount we paid and were expected and told we would be made to feel “special”. We forecast hotel rates daily for each date six months into the future based on the millions of hotel searches performed by our users. Diamond Club customer service LATOYA amazing, professional, and quick! So basically after dinner there is nothing to do. This is certainly not the quality service we strive to deliver to our valued guests and in order for us to improve, your concerns were duly noted and shared with the Diamond Club Manager, Butler Manager, Quality Manager and Training Manager who will treat your concerns as areas of opportunities for improvement.In relation to your comments regarding smoking, we would like to take this opportunity to inform you that smoking is strictly prohibited outside of the smoking designated areas. It is actually cheaper to stay in the Hideaway than upgrade in the Negril to the diamond club. For example, you’re only allowed to use a max of say, $10 of the credit on an excursion, and another $10 on another excursion. She then proceeded to let me know what 3 or 4 of the flavors were without pointing to any of the ice cream. Review collected in partnership with this hotel. ), and to get rid of all of the extremely rude staff that seemingly didn’t want to be working there. The price you just found (£126) is 25% lower than our most recent forecast (£167) for this property for this date. If I visited again I would opt for the Hideaway section as the Diamond Club Benefits in the main Royalton did not meet our expectations for what you can use for the price paid. On a whole this hotel was good and I think once it's been open for a while I'm sure it can only get better. Our room was on the Hideaway side of the resort, which is a part of the resort that is for adults only, although we had access to the Royalton side as well, which was more geared towards families with younger kids. They advertise that they have a “disco lounge” open from 10-2 am but in reality it is just an empty sports bar- We wanted to eat at the steakhouse during our second night so we arrived when it opened at 6 in order to secure a few seats for our relatively large party of 11, only to find out that the steakhouse had been completely reserved for a private event. Royalton Negril: Diamond club - See 4,062 traveller reviews, 4,352 candid photos, and great deals for Royalton Negril at Tripadvisor. He his a kind, considerate, hard working young man. It is actually cheaper to stay in the Hideaway than upgrade in the Negril to the diamond club. Our second time here in building 2-and we are very happy!!! Ask 247carmelag about Royalton Negril Resort and Spa, Ask rsl512 about Royalton Negril Resort and Spa, Ask Mieelen about Royalton Negril Resort and Spa, Ask Barker97 about Royalton Negril Resort and Spa, Ask deenarjee about Royalton Negril Resort and Spa, Ask madboutrugby about Royalton Negril Resort and Spa, Hotels near Royalton Negril Resort and Spa, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Negril, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio, We compared the lowest prices from 15 websites, Grand Lido Negril Au Naturel All-Suite-Resort, We compared the lowest prices from 16 websites, We compared the lowest prices from 6 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 13 websites. Thus, the receptionist guaranteed that we would have our new room the following day. Dear Rsl512,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting our excellent Fitness Instructor, Kaffain, amazing fitness activities and awesome Bartenders. Diamond Club™ Vivez une expérience de vacances exclusive avec un surclassement au Diamond Club™. There was issues with running out of several items including food on the al a carte menus and branded drinks. Here it was a bit hit and miss. Dear Charlotte H,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting the hospitality of hosts mentioned in your comments; they will be acknowledged for their exceptional service, cleanliness of the resort, delicious food, and beautiful location.Please accept our sincerest apology for any inconsistent service you had received throughout your stay. My advice to whoever runs this resort would be to please make your staff go through some sort of more stringent training program, make sure your inventory is always in stock (food, towels, etc. Resort grounds were very clean and well kept. We were so impressed the nexus tour guide came to our room to ease booking. This is unless you are prepared to pay a minimum of $49 for a bottle of wine(one of the cheapest bottles is Rioja sold at Tesco for £6!!!!) If you are considering upgrading to diamond club,you will not be entitled to dine or use areas in the Hideaway section of the hotel! If you wanted top shelf liquor like grey goose no chance even though they have it there we were told this was only for the Royalton owners and their guests as they were visiting. We appreciate your comments highlighting the cleanliness of our resort, delicious food and the hospitality of your attentive Butler Chris who contributed positively to your stay; he will be recognized for his outstanding service. The hideaway is adults only and has the 2 best al a carte restaurants, separate pool, dining area and allows you to watch the sun set. The staff was terribly trained, the bartenders seemingly had no idea how to make certain drinks, the food was sub-par and it was not a good overall experience. Easy dining and a large variety of quality food. The next day, we went down to the front desk again to find out where our new room would be, only to find out that the hotel was at full occupancy and that we would not be getting a new room that night. Royalton Negril: Junior at diamond club! Taxes and fees that are shown are estimates only. Very expansive resort, very friendly staff always asking if you were having a good time and enjoying your stay. With that said, we still had an amazing time and will return again. We had lots of rain and the hotel does not have enough brollys! The room was the best I have stayed in since visiting Jamaica, I've been over a dozen times They are styled to perfection. I love the Royalton hotels. We then called the front desk to ask for the status of our bags, and the receptionist guaranteed that they were on the way. A swim up roomWe paid a lot more for a swim up room which never saw the sun in the day! We found the Diamond Club lounge towards the end of the holiday (we weren’t shown this on arrivals) this provided extra snacks such as a continental breakfast as well. Jamaicans can cook and use spices wisely! We were hungry all day every day. We stayed at the Royalton from 24/10/19 a 04/11/19 and the holiday certainly improved towards the end. check in was a little slow. more. With a few improvements this would be a really good hotel in a lovely location. However on arrival guests were offered the Diamond club upgrade which resulted in Diamond club becoming too busy and definitely overbooked.If you wanted a sunbed you had to be up by 5.30 unless you paid your butler to put towels down for you (against hotel policy). 2 days (out of 7) we had no towels at all and had to use beach towels. We never got one and in the end just had to brave the wet weather! The pool was nice but I don't think it's big enough as it's getting busy. She had our room change ready within one day!! Ask paulabN9286WL about Royalton Negril Resort and Spa, Ask CharHathaway about Royalton Negril Resort and Spa, Ask cooljc713 about Royalton Negril Resort and Spa, Ask nyrosebud46 about Royalton Negril Resort and Spa, Ask Luke S about Royalton Negril Resort and Spa, Ask dong124 about Royalton Negril Resort and Spa, Hotels near Royalton Negril Resort and Spa, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Negril, Hotels with Complimentary Breakfast in Negril, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Grand Lido Negril Au Naturel All-Suite-Resort, We compared the lowest prices from 6 websites, We compared the lowest prices from 10 websites. We enjoyed our holiday but not because we paid for Diamond Club or had a swim up room. Highly Recommend Diamond Club: Royalton Negril - See 4,052 traveller reviews, 4,337 photos, and cheap deals for Royalton Negril at Tripadvisor. It didn’t connect to a larger pool so you couldn’t exactly go for a swim without swimming past peoples rooms! We are so lucky to have him once again taking care of us. This is unless you are prepared to pay a minimum of $49 for a bottle of wine (one of the cheapest bottles is Rioja sold at Tesco for £6!!!!) Royalton Negril Resort and Spa: Royalton Negril Diamond Club - See 4,247 traveler reviews, 4,532 candid photos, and great deals for Royalton Negril Resort and Spa at Tripadvisor. Taxes and fees that are shown are estimates only. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bars, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. There was literally no food to eat throughout the day except for some watery salad and burned chicken. No staff hung around waiting or begging for tips, they just served with a smile! It was a shame there was no sun as maybe we would have spent time here. W hat a wonderful bartender and entertainer!! Very strange. Plenty of empty tables but you can’t walk in.Rooms - fantastic and spacious and the maids done an excellent job - enough said on that.Pool area - pretty standard but the service from O’wayne at the bar was great ( every morning greeted with a hello mate! ) - In general, I would also say that 90% of the staff at the entire resort were either extremely poorly trained, or received no training at all. Scene Large, family-friendly resort with fresh interiors, but some minor issues . Prices are the average nightly price provided by our partners and may not include all taxes and fees. If you are considering upgrading to diamond club,you will not be entitled to dine or use areas in the Hideaway section of the hotel! This food was lovely but again so was the food from the huts by the main pool. The staffAs previously mentioned some were miserable, but a few were friendly - I wish I had names as they deserve recognition! This is EXTREMELY misleading as you cannot use all of the credit for any one outing. Come to a Royalton Negril and you won’t be disappointed. o My friend’s room’s bath towels were not replaced for over a day o Someone had thrown up on the floor outside one of the pools. The staff then led us to where our rooms were, but after a few minutes of walking, we realized that the staff literally had no idea where any of the rooms were, and were relying on signs to direct them where to go. Overall the hotel is lovely with friendly staff, good food and a beautiful beach.The hotel only opened this year and probably Christmas time was the hotel’s first full capacity period and hopefully was a learning curve for management.We upgraded to Diamond club when our booking was made to have the extra benefits. Hideaway guests have use of every area of the whole of the resort. Non hideaway guests are prevented from walking into the hideaway area. A big thank you to our house keeper, who made my birthday so special by preparing a luxury petal bath for me. Kudos to all staff! My birthday cake was delicious too! Only negative was the size of the main pool for the size of the resort. Stefano Sturni I’d highly recommend looking at this team and seeing how you can duplicate them and there personalities! She wasn’t interested in what we had to say, earlier on in the holiday she told my partner to have more respect and smoke at the correct smoking bins! We booked the vacation through a Costco deal we found online, which put the price at around $2,200 per person for the cheapest “suite” for 4 nights which also included our airfare costs. The beach is gorgeous lol ke usual,no rocks pure sand. Royalton Negril Resort and Spa: Diamond club - See 4,246 traveler reviews, 4,530 candid photos, and great deals for Royalton Negril Resort and Spa at Tripadvisor. W hat a wonderful bartender and entertainer!! Spent Christmas here as a family of four. I love this hotel! Royalton Negril: Diamond Club is a must! Royalton Negril: Royalton Negril Diamond Club - See 4,220 traveller reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. He is professional and a man of his word, this is big for us. Overall the hotel is good, clean and food of a good standard but service is a bit hit and miss not what we have experienced on our visits to other Royaltons in Mexico and Dominican Republic. If you needy transportation AMITY TOURS with Ricardo Morrison very trustworthy. We didn’t get an invite to a welcome meeting or any welcome letter.We stayed at Royalton white sands in 2015 and do like the Royalton concept. He will make sure that you are comfortable and worry free! Hideaway guests have use of every area of the whole of the resort. Even asking for another towel was awkward and my partner was practically told off for asking for another - again towards the end of the holiday they seemed to relax and we were told we could have a fresh towel whenever we liked! One of the nights the steak house had been commandeered by the Royalton owners and anyone who had reservations well their bookings were null and void, great way to treat the paying guests. The food is out of this world! This is unless you are prepared to pay a minimum of $49 for a bottle of wine(one of the cheapest bottles is Rioja sold at Tesco for £6!!!!) It took them over an hour to have our bags dropped off, when we could have easily just carried the bags to our rooms ourselves- After making it to our rooms, we also realized that they had given us a room with one bed instead of our requested two bedroom suite. We were really disappointed with this. Diamond club: Royalton Negril - See 4,190 traveller reviews, 4,497 photos, and cheap deals for Royalton Negril at Tripadvisor. Out of 9 restaurants only 2 were open. Overall the hotel is good, clean and food of a good standard but service is a bit hit and miss not what we have experienced on our visits to other Royaltons in Mexico and Dominican Republic. Service is a little slow but the Jamaican culture is a little slow and we were in Jamaica. Royalton Negril: Diamond club - See 4,141 traveller reviews, 4,464 candid photos, and great deals for Royalton Negril at Tripadvisor. A discreet tipping box would allow guests who want to show appreciation to do so without staff handling money and food! It was certainly a pleasure hosting you and we hope to welcome you for another memorable vacation experience. The hideaway is adults only and has the 2 best al a carte restaurants, separate pool, dining area and allows you to watch the sun set. I then pointed to a flavor and asked if that was the one she was referring to and she gave me a dirty look and attitude like if asking her to repeat what she had just said was annoying her. Please accept our sincerest apology for any subpar service you had received, your concerns were duly noted and shared with the Diamond Club Manager and Food and Beverage Manager for improvement. Royalton Negril: Royalton Diamond Club - See 4,163 traveler reviews, 4,483 candid photos, and great deals for Royalton Negril at Tripadvisor. more. Oyster Hotel Review. Diamond Club customer service LATOYA amazing, professional, and quick! Their was no Diet Coke or any other mixes available for the majority of our stay. Royalton Negril. Regards,Royalton NegrilManagement Team. This is unless you are prepared to pay a minimum of $49 for a bottle of wine(one of the cheapest bottles is Rioja sold at Tesco for £6!!!!) The ladies in the coffee shop also worked hard to serve very long ques of guest. Diamond Club™ Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. This isn’t a problem as you just get given a buzzer if it’s too busy and you can head to the bar for a drink! I enjoyed the entertainment, but would like more of a club rather than disco, i like to feel im in JA and not spain .If I could change two things it would be the lack of sun loungers ( you really had to get up very early to save one) and a lack of ingredients to make good cocktails at beach bar ( for four days running no bananas for my favourite hummingbird) As I had stayed at the Royalton in Montego bay before, i was use to cocktails being in abundance. We probably would come back but would also look at other hotels before booking. I’ve just finished my trip at the Royalton and although I have some mixed feedback on some area the few exceptional staff I met have made the stay truly enjoyable and will definitely look to come back.Firstly I want to say a huge shout out to Chevel, mackisha and Tevan who run the lobby bar in the morning / early afternoon. If I visited again I would opt for the Hideaway section as the Diamond Club Benefits in the main Royalton did not meet our expectations for...If you are considering upgrading to diamond club,you will not be entitled to dine or use areas in the Hideaway section of the hotel! Food was excellent and the selection at the buffet was outstanding for breakfast, lunch and dinner. Thank You Royalton. Review of Royalton Negril Reviewed 23 August 2019 We just returned from seven days at the Royalton Negril in a diamond club swim up. We hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last.Regards,Royalton Negril Management Team. Period. More. We saw other Butlers getting their guests lunch and drinks for around the pool, some were even getting their towels for them but we never had this! Their was no Diet Coke or any other mixes available for the majority of our stay. Besides sugary cheap drinks - there was nothing else. Ridiculous. Non hideaway guests are prevented from walking into the hideaway area. Please see our partners for more details. He is professional and a man of his word, this is big for us. Don't be disappointed when you approach Royalton as it's a little worrying from outside. Royalton Negril; Hébergement; Diamond Club™ Relier. I have stayed at a few other all-inclusive resorts at other tropical places in the Caribbean and Mexico, and I can definitively say that this has been by far our worst experience. He was standing next to one at the beach but she said he couldn’t smoke at that smoking bin! The fitness center is a bit small, but has everything you would need for a relatively complete workout including two squat racks, treadmills, a few benches, a cable and lat pull down machine, and a separate yoga room where they held daily classes including TRX and kickboxing classes. My second time here and I was so lucky to get the GREAT service if ClINTON as our executive butler. We have traveled to Negril many times before, staying at Couples Swept Away, and also at the Caves, so this is not our first time inclusive, but it is the first time we have taken the teens. Regards,Stefano SturniGeneral Manager. You don’t actually need to book and Eugene booked us in at 7pm when we requested 8pm if he was going to book. Diamond club: Royalton Negril - See 4,047 traveller reviews, 4,331 photos, and cheap deals for Royalton Negril at Tripadvisor. I asked if she could tell me the flavors of ice cream that were available, and she looked at me and snarled. Also, lots of the staff asked my partner for a cigarette which made us feel uncomfortable saying no! It was really disappointing. Royalton Negril Resort and Spa: Diamond Club :-( - consultez 4.240 avis de voyageurs, 4.528 photos, les meilleures offres et comparez les prix pour Royalton Negril Resort and Spa sur Tripadvisor. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Dear Cooljc713,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. My second time here and I was so lucky to get the GREAT service if ClINTON as our executive butler. Instead of immediately sending someone to clean it up, the staff merely put a wet floor sign next to the puke and left it there o My parent’s room was not serviced or cleaned at all during one of the days o My parent’s key card also stopped working so they were locked out of their rooms. The room in itself is beautiful, we didn’t need two beds but was definitely handy space to put clothes on. This only happened once as well. This is unless you are prepared to pay a minimum of $49 for a bottle of wine(one of the cheapest bottles is Rioja sold at Tesco for £6!!!!) Steak was lovely salmon was very dry.Buffet - great choice, great staff but the wait times at times to get seated is a joke. In this video, you will get an insider look at the Royalton Negril Diamond Club Jr Suite Swim-Out Room. Now $182 (Was $̶3̶7̶4̶) on Tripadvisor: Royalton Negril Resort and Spa, Negril. Their was no Diet Coke or any other mixes available for the majority of our stay. If you are considering upgrading to diamond club,you will not be entitled to dine or use areas in the Hideaway section of the hotel! cmrng, General Manager at Royalton Negril Resort and Spa, responded to this review. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We stayed at the Royalton 11th Dec for 2 weeks. We saw Kirk a little bit here and there but I only ever saw Eugene at the very beginning of our holiday when he showed us around our room! Come to a Royalton Negril and you won’t be disappointed. There you got really good drinks every time you requested one. Not even close . Yep great we have only paid £11k sterling for 7 nights after all ! My husband and I visited back in September 2017 for my birthday. At the Sports Bar we have a VERY HARD working bartender FRANKLYN! Review of Royalton Negril Reviewed November 5, 2019 via mobile If you are considering upgrading to diamond club,you will not be entitled to dine or use areas in the Hideaway section of the hotel! It is regrettable to learn that we did not exceed your expectations during your stay. The only reason I am giving this hotel 3 stars is because the staff there are trying their best but there is no structure and this must come from the top, but then again when you have the owners turning up and treating the rest of us like peasants it’s no wonder this hotel has so many problems. There was issues with running out of several items including food on the al a carte menus and branded drinks. All the guest we spoke to were having a great time. Entertainment - I think this could be improved but it was good enough for a few quiet drinks.Once again great stay and I’d definitely look to come back due to staff like chevel etc, Dear Luke S,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We are pleased to view your comments highlighting our attentive hosts, especially those mentioned in your comments who contributed positively to your trip; they will definitely be commended for their exceptional service and the cleanliness of our spacious rooms.Please accept our sincerest apology for any inconsistent service you received throughout your stay, your concerns were carefully noted and shared with the Food and Beverage Manager, Executive Chef and Entertainment Manager who will use your concerns as areas of opportunities for improvement.It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience. 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