If you are calling from outside the UK, please click here. I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. Voice your opinion today and hear what 295 customers have already said. How much longer should I wait? © 2021 Trustpilot, Inc. All rights reserved. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! !Turnaround time is far too long. Just thought I would ask … I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! Advanced Search. The landlord has no problem with this. What a joke. Check reviews. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; There are separate TDP schemes in Scotland and Northern Ireland. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? Your name. Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! 100 Reviews | 1.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. At My Deposits, a tenancy deposit protection scheme provider, we aim to ensure that we provide a top-quality service and meet our high customer service standards. The Deposit Protection ServICE is a Government agency of United Kingdom situated in Bridgwater Road, Bristol, United Kingdom. The Deposit Protection Service (DPS) - A Year In Review Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! Shocking service. I was very lucky and hadn’t that happened I would have never get my parcel. This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. Share. As expected the landlord won the deposit, upon looking at the evidence it stated my rent account at £0 in July 2019 and that even if they believed me I would have owed rent from July to my leave date in September.Promptly sent back landlord correspondence stating I was in credit till September with rent.Unless you battle the DPS and corrupt landlords it again is just service where landlords can lie and submit false evidence. Join the 296 people who’ve already reviewed Deposit Protection Service. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. Your online account is available 24/7. 410 likes. You will never recieve a reply within the first week of your last contact, that's for sure. Review of deposit protection service. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. How can a photo prove that? Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? The costumer service is inexistent. Submit review. I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? Monthly rental values soared and tenant population increased as the housing market struggled. 1.70 /5. Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! 67 ratings from allAgents. A disgusting unhelpful service! There must be better options out there for landlords and tenants.No ability to upload photos and videos. I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. He then repeated the same statement, even though he himself said he had no idea how to work tech, I think because I'm a young woman he thought that I too was incapable, an absolute joke. Join the 252 people who’ve already reviewed Deposit Protection Scheme. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? I honestly can't fathom how they are still trading and are trusted to secure people's funds. Shocking service shocking company. 1.48 /5. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. You've already flagged this Duncan 1 review. The Deposit Protection Service Blog Home; About The Deposit Protection Service (DPS) × The DPS – a year in review. Luckily, I wasn’t expecting anything but it’s still most annoying! No matter how long I leave it nothing more happens. Find out how our deposit protection scheme works and how to register your deposit online today. The customer service people are awful, incompetent and really don't have a clue about anything. Latest Reports. I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. 1.00 /5. How do you award deciect? It truly is shocking to read through account after account of how they have adversely impacted upon so many. My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. 5 Reviews . I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. How are they still operating? The Deposit Protection Service: 33% Valuation Accuracy, 8% Recommend, 45% Fee Satisfaction. 1 rating from cylex-uk.co.uk. If you experience any problems calling us please complete our Online Form. As expected the landlord won the deposit, upon looking at the evidence it stated my rent account at £0 in July 2019 and that even if they believed me I would have owed rent from July to my leave date in September.Promptly sent back landlord correspondence stating I was in credit till September with rent.Unless you battle the DPS and corrupt landlords it again is just service where landlords can lie and submit false evidence. I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. What we do We’ve been providing tenancy deposit protection for over ten years. I was very lucky and hadn’t that happened I would have never get my parcel. No dispute with landlord, only with this "service". I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! The saga continues, now I have to wait four weeks for another reply! They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. Your Review. DPS doing a great job of this. Quick and easy deposit protection from My Deposits, provider of UK Government authorised deposit protection … Avoid this firm if possible! Avoid if you can! Called for a decision told to call back in a week after a decision was due to be made still nothing. Shocking service. It’s the absolute worst delivery company. The other two players, MyDeposits and Tenancy Deposit Scheme (TDS) , … I’m a landlord and gave all the evidence they required and asked for! Return deposits way too long in being processed, lost recorded delivery letters. Contact us to find out more. If you rely on your deposit to secure your next rental then please avoid the DPS. 2 Reviews . Your experience can help others make better choices. They ask that you mail CDs to them? They abused the house and it was filthy all over! They do not accept dropbox, google drive links etc. They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. Logic used in their decision-making was woeful. !DISGUSTING AND UNPROFESSIONAL!!! I could go on and on for days but what's the point? Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. Scotland and Northern Ireland operate separate schemes, but they work in the same way as detailed below. Or call our dedicated help line on 0330 303 0030. I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. There must be better options out there for landlords and tenants.No ability to upload photos and videos. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? To create your account click the button at the top of … Avoid, if at all possible. Deposit Protection Scheme Reviews. Average waiting time for return emails 3 weeks. 1.01 /5. Write A Review (It only takes 30 seconds!) absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. Useful. The Deposit Protection Service (The DPS) My Deposits; The Tenancy Deposit Scheme (TDS) The only alternative is to use an existing Local Authority Bond Scheme, which most local authorities have. It handles issues related to deposit protection servICE in United Kingdom. How can a photo prove that? Useful. I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. No dispute with landlord, only with this "service". How much longer should I wait? & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! I am giving them a poor review due their shockingly bad customer service. If you rely on your deposit to secure your next rental then please avoid the DPS. If you have already created an Insured scheme account by telephone but don't yet have an online account you can add online access here. 216 ratings from 3 sources. The costumer service is inexistent. Only the latest review will count in the company's TrustScore. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally protected whichever one they choose. Our Take: Zions Bank offers a wide range of products and services, including checking and savings accounts, money market accounts, certificates of deposit, credit cards, loans and individual retirement accounts. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. The penalty is likely to be between 1-3 times the amount of deposit paid. I am the tenant and have no dispute with the landlord. It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. How are they still operating? Look like they don't wanna give back your money. This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. Our customer service centre operates Monday to Friday from 08:00 – 18:30. It truly is shocking to read through account after account of how they have adversely impacted upon so many. Their website is really poorly designed and very unclear. I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. Should you feel that we have not met these standards and there is more we can do for you, please get in touch with us. The customer service people are awful, incompetent and really don't have a clue about anything. No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. Your legal responsibilities. It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. You will never recieve a reply within the first week of your last contact, that's for sure. Kevin Firth January 3, 2012. Advanced Search. No matter how long I leave it nothing more happens. Logic used in their decision-making was woeful. Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. Only the latest review will count in the company's TrustScore. They ask that you mail CDs to them? Review Latest Reports. Browse Categories. Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. I have used these for quite a while, and find the service to be extremely slow and cumbersome. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. 148 ratings from Google. The Deposit Protection Service The Pavilions Bridgwater Road Bristol BS99 6AA. Check reviews. © 2021 Trustpilot A/S. Deposit Protection Service Uk Contact Phone Number is : 0844 4727 000 and Address is The Pavilions, Bridgewater Road, Bristol, BS99 6AA, United Kingdom. I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! I rang them (there’s no other way to reach them) and they put me on hold until they said the service was too full and to call back later and hang up. I moved out in March and ended my Contract August 1st. I have no problem with this. System encourages landlords to claim for everything however spurious. Would be interested in people's thoughts on the deposit protection service. 5. Poor. Agent / Landlord. Tenancy Deposit Scheme, Offering government backed deposit protection services across the UK System encourages landlords to claim for everything however spurious. I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. Poor. Total Visits since 1997: 9,008,617,292. Need to view or manage your deposits? This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. The Deposit Protection Service (DPS) holds the actual deposit and only releases it at the end of the rental agreement. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. I honestly can't fathom how they are still trading and are trusted to secure people's funds. I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. All rights reserved. If a Landlord fails to lodge the deposit with one of the 3 tenancy protection schemes within 30 days of the date on which the deposit was provided by the Tenant the Landlord will be subject to a penalty. Log in and take care of your deposit whenever you need to. Had this been a legal process we would have awarded me based on the constant lies, as it is constant lying gets you everything if your a landlord there is no punishment.Even though DPS have multiple documents proving the landlord is lying and lied in the adjudication this gets the Tennant nowhere and DPS only look at any other reason to pay landlord.Over a year of this and even the adjudication is a soap shot stab in the dark with no real due process. I moved out in March and ended my Contract August 1st. 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